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Hit 1000 residential panel upgrades without a single callback. That changed how I bid jobs.
Just crossed that mark last week on a house in the burbs. Used to lowball estimates thinking I needed to be competitive. But after a thousand with no issues, I realized my work holds up. Bumped my rate by $150 per job six months ago and haven't lost a single client. Anyone else find that tracking your clean installs changes your pricing game?
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the_miles3d ago
Read a study once that said customers actually expect to pay more for quality work, so lowballing just makes them suspicious. Sounds like you proved that right. Bumping your rate by $150 is a solid move if your callbacks are basically zero. I've seen other guys on here say their callback rate dropped too once they started charging more and taking more time. It's like the price itself sets the expectation that the job will be done right the first time.
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the_amy3d ago
Right? It's wild how much the price tag actually sets the whole tone. I had the exact same thing happen, soon as I stopped being the cheapest guy in town suddenly people stopped calling me back to fix my own shoddy work.
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