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Customer yelled at me for fixing his dryer wrong - changed my whole approach
Had a guy last month in Sacramento go off on me because I used a generic belt on his Samsung dryer. He said it squeaked like crazy and he could hear it from his bedroom at night. I was pissed at first cause that belt was $8 from the supply house and the OEM one is like $25. But he showed me the noise and sure enough it was slipping every 20 seconds. I swapped it for a genuine Samsung part and it ran silent. Now I tell customers upfront when I use aftermarket parts and give them the option. Has anyone else had a cheap replacement part come back to bite them hard?
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kevin_sullivan6d ago
Read a repair blog that said generic parts fail 30% more often than OEM.
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the_henry6d ago
Bought a generic alternator for my old truck once and it died three months later. Swapped in an OEM and it's been running fine for years now - what's your experience been like?
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