Shoutout to the tech support guy who'd never opened a machine

Just got off a call with a manufacturer's help line for a weird washer error. The guy on the phone was reading from a script and kept telling me to reset things I already checked. He insisted the main board was bad, but his only reason was 'that's what the code chart says.' It hit me then that the people writing the guides often don't do the job. I swapped a ten cent door latch and it fixed the whole thing. Makes you wonder how many parts get thrown out for no real reason.

2 comments

2 Comments

holly_jones21h ago

Yeah, that scripted support is so frustrating. I've met a few field engineers who did help write the guides, but the tech changes so fast their fixes are outdated in a year. You end up with a chart pointing to the most expensive part by default.

the_john20h ago

My buddy's oven kept throwing an error last month... the support line told him it was definitely the main control board. He paid a guy to come out, and the tech found a blown thermal fuse worth like two bucks. Whole thing just needed that little piece.