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I tried both a detailed list and a simple 'ask anything' box for my blog's contact page
For six months, my contact form had specific options like 'guest post pitch', 'tech support', and 'business inquiry'. I switched it to a single box that just says 'What's on your mind?' last month. The open box gets three times as many real questions and starts better talks. People seem less worried about picking the wrong category. Has anyone else found that keeping things simple works better for getting real input?
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reese_hill2mo ago
Interesting! I had the opposite happen with a survey once. Too many choices and people just clicked the top option. A simple box got us actual stories.
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spencerw722mo ago
Guess we all spent years building tiny bureaucratic gates for people to talk to us. My old form had more drop-downs than a government website, and for what? So someone could stress over whether their question was "collaboration" or just "feedback" before giving up.
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