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Customer watched me work for 2 hours, then asked if I even knew what I was doing

Had a guy bring in a 2016 Silverado last month, rear quarter damage from a parking lot scrape. I do the estimate, he approves, and he decides to sit in the waiting area the whole time. Two hours in, I'm finishing up the filler work before primer, and he walks over with his phone in his hand, looking at some YouTube video. He points at the panel and says, 'My buddy said you're supposed to use a stud welder for this, not filler.' I told him the dent was shallow enough that filler was the right call, pulled up the depth gauge reading on my meter and showed him it was under 3mm. He still argued for another ten minutes, all based on what some guy in a video said about a completely different repair. I don't mind people asking questions, but I've had three customers this year think they know my job better than me after watching a 15 minute clip. Anyone else deal with this kind of thing where the customer camps out and second guesses every step?
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