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A customer in my shop said 'you're just swapping parts, not fixing anything' and it stuck with me...
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kelly_chen2d ago
It's a weird insult because swapping parts is fixing things. A surgeon swaps out a bad heart valve. A roofer swaps rotten wood for new. The skill is knowing exactly which part to swap and doing it right so the whole system works again. That customer just didn't see the diagnosis part, which is the real work.
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dakota8632d ago
Exactly, the hardest part is figuring out what to swap in the first place.
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