A customer in my shop said 'you're just swapping parts, not fixing anything' and it stuck with me...

3 comments

3 Comments

kelly_chen2mo agoMost Upvoted

It's a weird insult because swapping parts is fixing things. A surgeon swaps out a bad heart valve. A roofer swaps rotten wood for new. The skill is knowing exactly which part to swap and doing it right so the whole system works again. That customer just didn't see the diagnosis part, which is the real work.

sandraf8428d ago

That heart valve example is good. My buddy had a similar thing with his old truck - kept taking it to the shop and they'd say, "needs a new sensor" but never explained why. Turns out he'd been driving with the check engine light on for months and the real problem was a vacuum leak that was messing with the sensor readings. The shop just swapped the sensor twice before someone actually looked at the hoses. So the customer thought they were getting ripped off with parts swapping, but really the first guys were just lazy diagnosticians.

dakota8632mo ago

Exactly, the hardest part is figuring out what to swap in the first place.