A regular told me something that made my whole week

This older guy, Mr. Ellis, comes in every three weeks for a trim. Yesterday, after his cut, he said, 'You know, I always feel ten pounds lighter when I leave your chair.' He said it's not just the haircut, but the quiet talk and the fact I remember his grandson's name. We were just in my shop in Dayton, nothing special. It hit me that this job is about way more than hair. Anyone else have a client who said something simple that just stuck with you?

2 comments

2 Comments

faith_schmidt1mo ago

Remember what his grandson's name is? That detail seems to be the real magic for him.

anthony9891mo ago

Wait, his grandson's name is Merlin?

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