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A customer told me my lamb chops were cut too thick, took me 3 weeks to adjust
Guy comes in last month, points at my rack of lamb and says 'these are for a dinner party, not a steakhouse.' I was doing 1.5 inch cuts out of habit. Switched to 1 inch and now I sell more chops per rack, less trimming waste too. Anyone else get stuck on an old cut size and have a customer snap them out of it?
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blairm4424d ago
Thought I had it all figured out with my 1.5 inch cuts too, swore by them for years. Then a regular grabbed me at the counter and said his wife wanted smaller portions, said the thick ones looked nice but half of it ended up in the trash. That stung because he was right, I was just stuck in my ways. Tried the 1 inch cut the next week and watched my shrink go down while my sales went up, same as you. Sometimes you need somebody outside your own kitchen to point out what you stopped seeing.
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