Pro tip: A client in my chair last week said 'you're the first one who explained the plan before starting'

I realized I was just going through the motions. Now I slow down and talk through every step, and patient anxiety has dropped a ton. Anyone else find a simple change in communication made a huge difference?

3 comments

3 Comments

max8082mo ago

Going through the motions" is basically my job description.

daniels422mo ago

Explaining things helps, unlike @max808's job description.

charliep791mo ago

Man, "going through the motions" is basically my job description too, just with more coffee breaks (and existential dread, but you know, details). I once spent a solid hour explaining the difference between two nearly identical spreadsheets to a coworker, only to realize I was explaining it to myself in the mirror. Seriously, my job is mostly just moving boxes of data from one screen to another and hoping nobody asks why. At least you guys are gettin' some clarity out of it, unlike my dentist who just nods and says "uh huh" while I describe my routine.