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Vent: Lost a prep cook last month because we can't find anyone who can handle a Saturday rush

We had this kid, Tyler, been with us for about 4 months at our kitchen in Portland. He seemed solid during the week, could chop and follow tickets fine. But last month during a packed Saturday, he just froze at the pass when the tickets started stacking 20 deep. Walked out mid-service, apron on the floor. Now I'm stuck working 60 hour weeks covering his shifts. Anyone else seeing this with younger cooks just not built for the heat?
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2 Comments
the_robin
the_robin1d agoMost Upvoted
Hang on, is it really fair to say he wasn't built for the heat? You said yourself he was fine during the week for four months. That's a long time to be solid. Maybe the problem isn't him, but how you guys train for those crazy Saturdays. Most places just throw people into the fire and hope they swim. If he never had a chance to practice a rush at a slower pace, or see how you handle the ticket stack, his brain probably just blanked. That kind of panic is on the system, not the kid.
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richardrodriguez
Did you ever run a trial Saturday before the real one?
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