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One client's offhand comment about their old tower changed how I check for dust
Guy brings in a Dell from 2011, says it's been 'acting slow for a couple years' but he never opened it because he figured it was just old. I popped the side panel and there was a solid inch of dust caked on the CPU fan, blew it out with compressed air and it ran like new. Do you guys actually open every machine that comes in, or do you take the customer's word that it's dead?
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patricia_king2310d ago
Wait, are we supposed to be psychic now, or just really good at guessing what's hiding under a layer of dust? Honestly, I've been burned too many times taking people's word that their machine is "just old" only to find a tumbleweed of cat hair blocking the fan. My rule of thumb now is if they say it's slow, I pop the side panel first and say a little prayer. I once had a laptop that sounded like a jet engine, turns out it was just a decade of compressed Cheeto dust doing the cha-cha on the heatsink. My own tower taught me that lesson, I ignored it for months until it shut off mid-game, and I felt like a real genius when I saw the furball. So yeah, I open everything, mostly because I can't trust my own judgment anymore, let alone theirs.
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