Talking to my neighbor about his broken TV made me feel like a jerk

He brought over a 55-inch Samsung that wouldn't turn on, and before he even finished explaining, I started mentally listing parts to check. Then he said, 'I just miss watching the game with my kid.' It hit me that I only see the broken thing, not the reason people want it fixed. I've been in this fix-it mode for so long I forgot the human part. How do you guys remember to listen first, diagnose second?

2 comments

2 Comments

thompson.christopher1mo agoProlific Poster

I used to be the same way until a customer's story about their grandma's radio changed my mind.

blakefox1mo ago

My grandma's old radio just played static and one weird talk show from Omaha. That story would have made me throw it out faster.