Our dispatch mix-ups are turning simple jobs into full day hassles

I keep running into situations where communication breakdowns cost us big time. Just yesterday, we had a call for a stuck car in an office building, but the parts list was wrong so we had to make a second trip. It feels like the office folks are getting details mixed up more often now. Remember when the lead mechanic would walk you through the job before you left the shop? That extra minute saved so much headache. Now it's all emails and quick texts that don't tell the whole story. I'm all for moving fast, but not if it means we're running in circles. Maybe we need to slow down just a bit to actually talk things through.

3 comments

3 Comments

troy56428d ago

Man, my buddy at the towing company had a mess last week. They sent him to change a flat, but the text just said "Main Street" and the sedan was actually in the back parking garage of the big mall. He shows up with the wrong size tire dolly for the tight space, has to go back to the yard. All that for what should have been a twenty minute job. Sometimes you just gotta pick up the phone, you know?

faithb7427d ago

Actually, a quick call before heading out saved me last week. The work order said one floor but the actual issue was two floors down with different access. That two minute talk kept me from loading the wrong gear entirely.

loganprice2d ago

That "wrong size tire dolly" part hits home. We run into that with our bucket trucks on narrow streets. My rule now is to ask for a photo of the site entrance if the address seems tight. A picture shows you things a work order never will.