TIL that reviewer who hated my grooming shop was actually onto something

Last spring a lady left a 1 star review saying my dryers were too loud and scared her poodle. I brushed it off cause everyone else loved the shop, but then two other people mentioned the same thing over the next month. I finally checked the decibel meter on my old K9-II dryer and it was hitting 95 dB near the table. Bought a quieter model for $320 and now the nervous dogs actually relax, which makes the whole clip faster. Has anyone else had a review that stung at first but fixed a real problem you missed?

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